Personalized & efficient support to your customers across multiple channels
At 99DigitalForce, we’re dedicated to transforming customer service experiences through the power of Salesforce Service Cloud.
As a leading provider of Salesforce solutions, we empower businesses to deliver exceptional customer support, build lasting relationships, and drive satisfaction.
What is Salesforce Service Cloud?
Key Features and Benefits
Omnichannel Support
Provide seamless customer support across multiple channels, including phone, email, chat, social media, and more. With Service Cloud, customers can reach out for assistance through their preferred communication channel, ensuring a consistent and convenient experience.
Case Management
Streamline case resolution with robust case management tools. From ticket creation and assignment to escalation and resolution, Service Cloud enables agents to efficiently manage and track customer inquiries, ensuring timely responses and resolutions.
Knowledge Management
Empower customers and agents with self-service knowledge bases, FAQs, and community forums. Service Cloud’s knowledge management capabilities enable businesses to provide relevant, up-to-date information to customers, reducing support costs and improving satisfaction.
AI-Powered Service
Leverage artificial intelligence (AI) and machine learning (ML) to enhance service efficiency and effectiveness. With features like Einstein Bots and AI-powered insights, Service Cloud enables businesses to automate routine tasks, provide personalized recommendations, and predict customer needs.
Service Analytics
Gain actionable insights into service performance and customer satisfaction with Service Cloud’s analytics and reporting tools. Track key metrics, measure agent productivity, and identify trends and patterns to drive continuous improvement and deliver exceptional service experiences.
Field Service Management
Optimize field service operations with Service Cloud’s field service management capabilities. From appointment scheduling and route optimization to mobile workforce management, Service Cloud empowers businesses to deliver on-site service efficiently and effectively.
Use Cases
Salesforce Sales Cloud isn’t just a platform, it’s the strategic ally that empowers industries in commerce, sales, or IT to elevate their operations and thrive in an ever-evolving market.
Case Resolution
Streamline customer issue resolution with automated case management workflows and intelligent routing, ensuring timely and effective support.
Self-Service Support
Empower customers to find answers to their questions and solve problems on their own through self-service portals and knowledge bases, reducing agent workload and improving satisfaction.
Omnichannel Engagement
Provide consistent and personalized support across all communication channels, including phone, email, chat, social media, and SMS, enhancing the customer experience and driving loyalty.
AI-Powered Assistance
Harness the power of AI and ML to automate routine tasks, provide proactive support, and deliver personalized recommendations, improving service efficiency and customer satisfaction.
Field Service Optimization
Optimize field service operations with intelligent scheduling, dispatching, and mobile
workforce management, ensuring timely and efficient on-site service delivery.
Get Started with Salesforce Service Cloud
Ready to transform your sales processes and drive revenue growth? Explore the power of Salesforce Service Cloud and unlock the full potential of your sales team. Contact us today to learn more and embark on your journey to service excellence with Salesforce.